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"tlc" is a unique method developed by ARK Associates over the last ten years. It helps people achieve extremely high standards of thinking, listening and communicating. We use this method in all our coaching and facilitation. People then learn to use the method without our help...

It has nine components. The thinking stage always needs to be done first. The rest are actions that people can develop and refine - and they can be used in every conversation. The nine components are:

Thinking

• Think clearly, deeply and calmly about where you are now
• Think clearly, deeply and calmly about where you want to get to

Listening

• Use empathy so that you listen to understand - as part of all your communications
• View silence as a productive and comfortable state – uninterrupted listening aids other people's thinking

Communicating

• Frame your message before you begin to speak or write – tlc demands clarity
• Speak or write simply, clearly and succinctly
• Deliver only messages that are honest, useful and sensitive to the other person's perspective
• Stay deeply focused on what really matters

Starting again

• tlc is a continuous process – all three aspects require continuing focus and effort… So go back and think again!

Every component is a separate activity. It's impossible to do them well unless you do just one at a time.

• Click here to find out about tlc courses.
• Click here to see more on tlc Executive Retreats
• Click here take a preview of our forthcoming book on tlc
• Click here to use tlc to improve thinking, listening and communication in your team links to team coaching

We're writing a book! All our best ideas and techniques are going into "tlc – A Self-Coaching Kit". Click here for a preview and some techniques you can try for yourself.

Latest dates for Executive Retreats

Do you find there's never enough time to stop and think? Would you like some help thinking through plans for your organisation? Find out about ARK's next executive retreats here:

Click here for executive retreats

Fifteen Minutes of Fame

If you have to go on TV or radio, it can be a very intimidating prospect. We can help you relax and impress. For the latest news on our coaching for media appearances, click here